shoppers Every day, customers and prospects call or visit your business. These individuals have already shown interest in your company, live next door to potential new customers, and are likely to talk about you to their friends. They are your BEST prospects and the MOST important people for your business.

Client Discovery is a marketing and telephone transaction information company. We offer a unique array of services that help clients:

Identify quality prospects and existing customers.
Build customer mailing lists.
Maximize marketing efforts.
Evaluate advertising effectiveness.
Identify unanswered callers.
Create pinpoint customer maps.
Conduct automated last-visit phone surveys.
Process postcard communication.
Track telephone usage.

Our flagship service, TeleMining, captures the Caller ID of customers calling your business. The phone number is matched to their name & address which is added to your mailing list. At any time, you can print address labels on your own printer. Almost as quickly as you think of it, you can mail promotional materials to your BEST customers.

"TeleMining is an automatic, foolproof way of building a mailing list of people interested in your business."

To get an idea of how TeleMining and our other services may apply to your business, click on an industry segment (right) which relates to your business. Throughout this site, click on the top banner menu tabs to view additional information.

customer pinpoit map
Customer Pinpoint Map

Summary of Services

TeleMining
Utilizing proprietary caller ID technology, TeleMining automatically adds callers' names and addresses to your mailing list. You may view this list on a password-protected web site, sort it, or download it to your computer. You can print mailing labels directly on your personal printer.
Transcription Service
Using information from filled-in comment cards or birthday signup cards, Client Discovery adds customers to your mailing list.
Lost Call Recovery / New Customers Alert
This daily report lists the names and phone numbers of callers that did not get through on the prior day. It also includes a list of new prospects, with names, addresses, and phone numbers. We deliver the list every business morning via fax or email, or you can view it online.
Birthday / Anniversary Fulfillment
This service automatically sends a card to each customer one week before their birthday. Because 60% of Americans celebrate their birthday by dining out, restaurants routinely see a return-on-investment (ROI) of 1000% to 2000% from this service. We can also send anniversary cards.
Call Accounting
Provides a complete set of reports, graphs, and a detailed listing of all telephone activity. These web-accessible reports include extensive sorting, on-the-fly reports, and drill-down capability.
Voice Response Survey
Customers participate in a short telephone survey about the quality of their last visit to your business. They answer questions via touch-tone or verbal comments. Normally, they are rewarded with an incentive or discount. Answers are available to management via the password protected web site. Customers participating in the surveys are added to your mailing list.
TeleCollector
This service collects telephone traffic detail from all inbound and outbound phone activity at multiple remote sites. Normally, this "raw" detailed data is forwarded to a central office or IT department.

Fee Based Services

The following services are available for Client Discovery's subscription customers.

Post Card Fulfillment
We perform complete post card fulfillment including design, printing, and mailing, for special events or recurring mail programs.
Custom Distribution Maps
These maps will pin-point your customers' locations, for marketing or site evaluation.
Nearest Neighbor List
This report contains a mailing list, showing prospects that live in close proximity to existing customers.

The Ultimate Marketing Resource

Summary of Services

Fee Based Services

Marketing directly to your best prospects and customers will produce the hightest possible response rate in the most cost-effective manner.