School Systems

As with any other business, public and private schools are inundated with telephone traffic. Dealing with this traffic has become a significant expense both from the labor standpoint as well as equipment and service fees. Schools also have unique problems with accountability and security. It has always been important for school management to be assured telephone calls are being answered and returned promptly. Now, because of the recent increased need for security, call accounting has become essential. When enabled with Caller ID detection, call accounting becomes a deterrent as well as a tracking technique.

Client Discovery's web-based Call Accounting System is an ideal solution for a school system's telecommunications needs. And it comes at a very compelling price.

How does it work?

Client Discovery installs a small proprietary device, the Scout, in each school. This device collects all telephone activity, including inbound and outbound call details. Every night, it automatically downloads the information to the Client Discovery Data Center. There, computers sort, compile and analyze the information. It is placed on the password-protected web site where a full set of reports, graphs, and a detailed listing are available. The reports include extensive sorting, on-the-fly custom reporting, and drill-down capabilities.

What Call Accounting reports are available via the web?

Please click here for a complete list and description. Standard reports are: Phone Line Usage, Calls Per Day, Calls Per Hour, Duration Of Calls, Average Number of Rings before answer, Answered Calls, Unanswered Calls, Call Back Report, Most Called Numbers, etc.

Is detailed call information available on the web site?

The Scout records information on all inbound and outbound calls. Virtually every detail is collected except the voice. This includes time, date, callers' phone numbers (inbound), dialed number (outbound), name of callers, line number, duration of the calls, and number of rings before answer. The Detail Listing report on the web site allows the call records to be viewed and sorted by any field.

If we get a bomb threat, how soon can we review the call data?

Normally, the Scout downloads data every night. In emergency situations, our data center can download this data at any time. Just give us a call and the data will be presented on the web site in a few minutes.

What do you mean by accountability?

It is important for schools to ensure telephone calls are answered properly, the correct number of phone line are installed, and phone abuse is kept to a minimum. Also, from the customer service viewpoint, a parent may complain they called the guidance counselor numerous times but didn't get a return call or they were not informed of a absent students. With Call Accounting, the Principal can prove if calls were or were not made.

Why use Client Discovery when we could monitor the phone lines ourselves?

In an multiple phone line environment, small Caller ID boxes are not adequate or practical. You could purchase on-site equipment, but that would require constant maintenance, a backup system, and a personal computer.

How do we sign up for the services and what are the fees?

We would love to get you started. Just give us a call at 800-240-4637. Click here for an overview of Client Discovery Services and Pricing.