With their finger on the Yellow Pages, a potential customer calls your self-storage location. They have the need, want, and they are ready to take action now. They are the perfect prospects. Unfortunately, many of these potential customers do not get through. Perhaps they received an answering machine, called after hours, got put on hold and hung up, the line was busy, or the call was never answered.

In the self-storage industry over 90 percent of customers call before they rent. It is imperative for management to incorporate a system which monitors telephone activity. To maximize profits, they must minimize unanswered calls, follow up with any missed prospects, and identify their names and addresses.

Client Discovery answers this need with a set of unique services. Three of these services, listed below, are particularly beneficial for the self-storage industry. Please click on the underlined service for more information. The menu above will also direct you to additional services.

Lost Prospect Recovery / New Customer Alert
This daily report lists the name and phone number of callers that did not get through on the prior day. The report also includes a address list of new customers, including their phone numbers. The list is delivered every business morning via fax, email, or online.
Call Accounting
Fully accessed online, this is a complete set of reports, graphs, and a detailed listing of all telephone activity. The reports include extensive sorting, on-the-fly custom reporting, and drill-down capabilities.
Customer Distribution Maps
Custom made maps will pinpoint the exact location of customers and/or callers.

What service is most important for this Industry?

The Lost Prospect Recovery / New Customer Alert service provides the maximum financial impact for the rental industry. Daily reports are delivered to each site listing missed callers and new prospects' addresses. Managers return courtesy calls to missed prospects from the previous day, and company literature is immediately mailed to new prospects who called. Both of these tasks produce many additional customers that could have been lost to the competition.

What is the Return On Investment?

Client Discovery services will help you generate additional business and provide the ability to manage your telephone activity. Because the average lifetime value of a customer in the self-storage industry is greater than $500, the Lost Prospect Recovery / New Customer Alert service alone will return over 17 times your investment.

How will Call Accounting help?

Call Accounting will give you a complete picture of telephone activity. This service provides a multitude of summary and detailed reports. The unique "drill down" system lets you click on an entry in a summary report to see the underlying detail information. Management uses these reports to identify telephone problems and monitor the effects of corrective action, adjust hours of operation, determine sales closing ratios, and evaluate marketing response to advertising campaigns.

What customers are already using your services?

Client Discovery is a national company. We service hundreds of self-storage locations in 23 states. Some of our customers are Shurgard, A-1 Storage (Caster Group), Storage Mart, A+ Mini Storage, Budget Mini Storage, Guardian, Storage Centers, SecurCare Self Storage, Stow-Away Inc., and U-Store Management Corp.

How do we sign up for the services and what are the fees?

We would love to get you started. Just give us a call at 800-240-4637.